SBR SPORTS
MG
Posts: 470
in General Chat
Has anyone else suffered with the rubbish service you get from SBR sports. Used 'em twice and both times took forever (4weeks) for delivery and they dont anwser any emails AAAAAARGH!!!!!![:@]
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ordered once took forever then ordered again and I'm still waiting after about 11 months ! ignored my e-mails and phoning got me know where, so they knicked £20 of me!!
Very sloppy and unprofessional service, never again!!!
Online service is worse then PANTS it's useless (and that is being kind)... they are certainly not geared up for any sort of online purchasing, take your cash before sending the gear - like way before - like take it and don't send it for weeeeeeks. Very frustrating. A friend of mine also looked to buy a wetsuit having tested one down at Heron Lake. Ordered it but never heard back so got it somewhere else. Seems like these guys are happy to throw business - wierd!
showing my age there....
I first went to SBR when they had only one little shop in Windsor bought my first wet suit and even dropped into the lake my fisrt year of triathlon at Heron......
found them all really helpful and really enjoyed my first year in triathlon.
I also know how hard the managers worked to build up their business so going on my impressions and my gut feeling having chatted to the owner manager of SBR I suggested others use them.....
I am very sad to say that each one of them had a terrible time with the staff at the shop in London and the web ordering one of those " wish I had not told em to go there" moments.
Having set up my own business and knowing how much you sacrifice to get these things going to any level of success I am sure if the relevent people knew they would make steps to change it if they knew.
Has anyone written constructive letter to SBR ,things can only change when people are aware they are going wrong SBR have actaully increased their size dramatically in a relative short space of time
Maybe it is a little too much too soon, but it takes a massive amount of energy and dedication to develope that much in a short time and that may lead to there being a certain lack of contact with wahts going on at shop floor level.
I think the core of SBR management really care about their business but maybe are not that aware it not going that well.
Maybe we should tell them more than each other ?
Maybe SBR could do a little effort for the dissapointed people on this thread by means of a bonus discount on next orders(if you still want it of course).
On the subject of online triathlon shopping, I haven't shopped at SBR online, but I have had a really excellent, personal service from "triexercise", which is based somewhere in Wales - i.e. a handwritten thank you and a couple of freebees with my order (may be tacky, but I'm cheap and a sucker for friendliness and a quick reply). Wiggle is also very efficient and fast, though their triathlon line is pretty limited.
Mike
Turns out they did not have the wet-suit I was after in stock , due to problems at the suppliers, but Kate at SBR was very responsive and helpful in sorting me out with a suitable alternative. Apparently a new team has been brought in since Xmas and they have certainly made a difference. I would use them again. So they have turned my opinion around.
Looks like they have listened to feedback and done the right thing . Thanks to Kate for all the help. Good job.
Does anyone know any shops that stock a good selection of wet and tri suits im based in keswick (north england) and am willing to travel. have previously gone to a specialist tri shop in edinburgh but they couldn't help me.
Am in a state of panic coz im doing keswick tri in 4wk! SBR sports has let me down!
i
I am one of the shop managers in Windsor, and am willing to help you out. Bad publicity is something we can all do without. I applaud jameshillery, for being so honest. It is right what he says, we have listened to all the feedback we get, and are trying our utmost to keep all our customers happy.
For your info, we are fully stocked with Orca Tri and Wet Suits (we currently have over 500 wetsuits in stock, in all models and sizes).
Agness feel free to pm me, so we can resolve this.
So why say they are in stock when clearly they havent.
Well wont be caught again.In the end i took the day out and drove to Tri UK in Yeovil and got what i wanted and a little more.
Sorry for the moan just wanted to let you all know,Its good to know about these shops.
[:@]
overhere in Belgium we freequently have wetsuit testing days at different stores/pools/hapenings.
I'm sure you guys in the UK must have them too (since tri is far greater in Uk than Belgium).
Try before you buy, my best advice.
Best of luck.
Im off again at weekend, going in search of wet and tri suit, no point doing more training if cannot get essential equipment!
Thought i'd go to triangle in leeds (first stop) would like to be able to try a few wet suits on. does any one know this shop or any other with a good range. pref northern england, however if i have to travel far i will.
ps my arms arn't fat
BTW - The Windsor shop is great [;)]
am cutting losses and never using them again.
wiggle however, is awesome, have never waited more than 3 days for anything to arrive!
I will certainly try to help you. All emails that come through to me (sbrsteve) are replied to- even if it is a courteous 'sorry I cant help you'[;)]
The address that Conehead suggested is no longer active,(as we are currrently up dating our systems) and if you do actually email that address, you get a very courteous email back, redirecting you to the relevant address. Try it, if you dont believe me.
We have been very busy improving our internet business and making vast improvements to the internet business, and apologise that you have been the recipient of bad customer service. We are striving to be very competitive with the likes of Wiggle, and others, and in many cases our prices equal or in fact better Wiggle's and other main stream mail order companies
.
We are a growing business, and have admittedly had our share of disgruntled customers, but which business genuinely hasnt?
hasn't got any better than the previous posts.
I have just cancelled my online order for a wetsuit 20 days after the order.
After 2 no replys to emails and a phone call which promised delivery
but still no wetsuit. I now cannot get a new wetsuit until SBR
refund my credit card (they took the payment 2 days after the order) and they
say it can take up to 10 days for a refund.
The web site is also full of bugs - adding random items to my basket which then
cannot be removed.
Sorry but I won't be using SBR ever again,
[:@]
James
Have used Wiggle and Primera with great results...
F
There are plenty of quality triathlon retailers out there people, triuk, sigma sports, total fitness nottingham and wiggle to name but a few. These companies have built up a good solid reputation for competative prices and rapid delivery, the latter SBR could NEVER claim to give!! I've said it before and I'll say it again, DONT USE SBR ONLINE SALES!!!!! [:o]