Annoyed by Wiggle
Jack Hughes
Posts: 1,262
in General Chat
Wiggle are my preferred supplier. Great service, if a bit pricy. But reliable - you know when your stuff will arrive, which is really useful when having a pre-race panic.
But, they've just annoyed me.
Placed an order yesterday - tri-suit, elastic laces, number belt, and a few other bits an bobs. All added up, as usual to over £120. That's me spent up for the month! (I'd already bought a track pump, training fins and a pull buoy the other week - WAT/SAT tax building up)
So, this morning, I thought I would check the order - really want the stuff this weekend for practicing transitions - so paid a bit extra for delivery.
Logged in, and confronted with an option to update newsletter preferences. Thought I would do this as I don't want too much email, but targetted email is fine.
I assume as a reward for doing this, I was given a voucher code - but only valid for the next 7 days for orders over £50.
So, question to Wiggle's marketing:
Does giving me a voucher _just_ after I have placed two orders for way over £50
a) Really motivate me to spend spend spend
b) Piss me off as I have, after two quick orders, got everything I need (well, can afford).
Tip: Go and fiddle with your email subscriptions prior to placing an order to see if you too get a voucher code.
But, they've just annoyed me.
Placed an order yesterday - tri-suit, elastic laces, number belt, and a few other bits an bobs. All added up, as usual to over £120. That's me spent up for the month! (I'd already bought a track pump, training fins and a pull buoy the other week - WAT/SAT tax building up)
So, this morning, I thought I would check the order - really want the stuff this weekend for practicing transitions - so paid a bit extra for delivery.
Logged in, and confronted with an option to update newsletter preferences. Thought I would do this as I don't want too much email, but targetted email is fine.
I assume as a reward for doing this, I was given a voucher code - but only valid for the next 7 days for orders over £50.
So, question to Wiggle's marketing:
Does giving me a voucher _just_ after I have placed two orders for way over £50
a) Really motivate me to spend spend spend
b) Piss me off as I have, after two quick orders, got everything I need (well, can afford).
Tip: Go and fiddle with your email subscriptions prior to placing an order to see if you too get a voucher code.
0
Comments
I've only had to deal with Wiggle customer service once and they were reasonable with me and I've read on here other people's praise of their service so drop them a line and see how they respond, you never know.
Looks like its £5 off your purchase over £50.
At least I think that is what this means:
"Here's your £5 eVoucher code:"
If I was buying an expensive item I'd shop around but if it's a smaller thing I just usually go with Wiggle to save hassle.
JH are you too late to cancel and rebuy? If you are perhaps a mildly perturbed email to customer services will get them to refund you a fiver. They're generally very helpful (I've found).
I stuck to my drought for 40 days. Had a drink at the weekend. A pint + 3.5 glasses of wine. Enjoyed it at the time, but didn't sleep well. Not had a drink since. Will start again at Easter. But generally really try to cut down. My abstinence has proven that I don't need it. It's just empty calories.