TriUK Experience
just2tri
Posts: 198
in General Chat
A few people on this forum had used TriUk to hire their wetsuit, so I thought I would too. Wetsuit arrived and when I opened it I discovered that it had a hole.
Now, the wetsuit had been bubble wrapped and the packaging was not damaged. I wrote to TriUK last night and said exactly that. By 9.30 am this morning I received the following reply:
How about that for service?! Needless to say that I am thrilled about their approach (usually it would cost £15 per wetsuite to post it back now, receive a replacement and send it back at the end of the season = £45, plus potential repair/claim costs, etc).
I am really impressed and will be a loyal customer!
Now, the wetsuit had been bubble wrapped and the packaging was not damaged. I wrote to TriUK last night and said exactly that. By 9.30 am this morning I received the following reply:
[color=navy]Thank you for your email.[/color]
[color=navy] [/color]
[color=navy]As you have noted your suit was new and still in it’s original packaging, so I do not know how this has happened, however as a goodwill gesture I am sending another suit out to you today, with a pre-paid bag inside for you to put the first wetsuit in to return to us for inspection.[/color]
[color=navy] [/color]
[color=navy]Yours in Sport[/color]
[color=navy]Emma[/color]
[color=navy]TRI UK INC[/color]
How about that for service?! Needless to say that I am thrilled about their approach (usually it would cost £15 per wetsuite to post it back now, receive a replacement and send it back at the end of the season = £45, plus potential repair/claim costs, etc).
I am really impressed and will be a loyal customer!
0
Comments
the one exception being the chap in the bike section that kindly pulled out a 2K Kona DH bike just so the kids could sit on.
didds