Evans Cycle Mail Order
han382
Posts: 80
in General Chat
I've been into a few Evans shops before and found them ok (not good, but definately not bad), but recently made an online order and found the service shocking. The t-shirt was in stock with a 3-5 day delivery time, and 3 weeks later I've just cancelled the order. During this time at no point did they conact me to say the order was delayed, and I've chased them twice and have been told-it will be with you in the next few days. No apologies and they could only say we couldn't let everyone know their order is late as they would spend all day doing it!
I've now ordered the t-shirt from someone else-anyone else experienced something similar with them or is this just a one off?
I've now ordered the t-shirt from someone else-anyone else experienced something similar with them or is this just a one off?
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They even gave me 10% off the mens saddle I re-ordered!
2nd chance gone-bunch of jokers.
On the subject of Wiggle - I ordered a couple of tubes of Nuun last Wednesday at 1.30pm, selected free delivery (3-5 days) and they arrived on my desk at work in the Thursday morning post..... even got a small bag of Haribo thrown in too!! That's what I call service.
Its pretty shocking in a climate like we're in now that shops or online stores don't have a clue about the most important thing in retailing, customer satisfaction and service!!
I'd ask for some sort of compensation from them or at least to be reimbursed for the cost of returning the item you no longer want - if you don't ask you don't get