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220 subscription gift Rant!
rsc198
Posts: 9
in General Chat
So I'm new to all this and had a choice of Tri mags I could sign up to for a bit of added insight into the sport... I was lured to 220 by a couple of recommendations, & then clinched by the offer of a free Hydration Pack from Gelert...
3 months go by... the magazines arrive as expected... but no gift...!
So I place a call... get an appology and a we'll get one in hte post when the next batch come in... which will be soon...
Fair enough.. although would have been nice to have had a letter to that effect...
Another 6 weeks later... nothing... so I phone again...
No record of the first conversation... and am told that no more Hydration Packs are coming, or were ever coming... but I can have a T-shirt... this is advanced to a pair of goggles... (not bad, but not as good as what I was supposed to get)...
I accepted the goggles, & suggested that a T-shirt as well would balance this and the wait up... (okay cheaky, but I though fair)....
Goggles have now arrived... but no T-shirt...
Anyway the point is that the customer services team are rubbish verging on rude... they made it quiet clear they didn't care.. & I could take it or leave it... I know what I'll be doing come sub's renewal!
Am I alone...? Unlucky? or is this how 220 treat their clients?
Right Rant over!
On the up loving triathlon as a sport!
Ru
3 months go by... the magazines arrive as expected... but no gift...!
So I place a call... get an appology and a we'll get one in hte post when the next batch come in... which will be soon...
Fair enough.. although would have been nice to have had a letter to that effect...
Another 6 weeks later... nothing... so I phone again...
No record of the first conversation... and am told that no more Hydration Packs are coming, or were ever coming... but I can have a T-shirt... this is advanced to a pair of goggles... (not bad, but not as good as what I was supposed to get)...
I accepted the goggles, & suggested that a T-shirt as well would balance this and the wait up... (okay cheaky, but I though fair)....
Goggles have now arrived... but no T-shirt...
Anyway the point is that the customer services team are rubbish verging on rude... they made it quiet clear they didn't care.. & I could take it or leave it... I know what I'll be doing come sub's renewal!
Am I alone...? Unlucky? or is this how 220 treat their clients?
Right Rant over!
On the up loving triathlon as a sport!
Ru
0
Comments
I have kaimens I bought and they are great!
The problem is that 220 are part of a large publishing business and the support people (who I also contacted once) are there to answer questions about all the various publications, and as you state are quite clueless and don't give a monkey's...
I recently got a shirt after doing the evening series race at Dorney lake as 220Triathlon are the main sponsor...so if it's a shirt your after [8D]
You could always cancel after 6 months, sign up again and get another freebee...
On a related note, I have a similar rant about Triathlon Plus -I got the first issue, and decided to get a subscription. Signed up and got 3 issues for a quid. Imagine how p$$ed off I was when the next issue arrived, and the announced that they were now giving away a pair of sunglasses worth £70! No good to me, as I'd already signed up.
I emailed the subscription people - ignored.
Emailed the comments pages - ignored.
Emailed them again - still ignored.
Triathlon Plus don't seem to give a damn. For being one of the first to subscribe to thier new magazine, I'm obviously dead keen, and don't need any freebies. Not happy.
Well I signed up to Tri plus also (after issue 2) and have got my first magazine but no glasses yet, so may be you're better off with your cheap 3 issues at least... Think will be getting on the phone!
But since most of the articles in this months 220 have been featured on the forum over the last 6 months...........maybe someone will read this and..........
I presumed though that teh free sunnies were not part of the 3 issues for a quid offer... but for the normal 6moth/1 year/whatever deal?
Otherwise you could have just signed up a friend/missus/mum/dad/dog/whoever for a £1 pair of £70 sunnies presumably.
didds
It's about the fact that they didn't go back to the people who'd signed up and supported them early on, and then to totally ignore my emails. It wouldn't have been difficult to just write back and say 'sorry, can't do it because...' or whatever. Gavinrigg06 - I agree - the reason you sign up for subs is to get the magazine, but at the same time, why can't I get the same offer as everybody else who came along and signed up a fortnight later?
So, that's 11 issues for the price of twelve. Not really a bargain - and doesn't really motivate me to renew. I probably would have switched to Tri+, but the direct debit bit is a turn off - would prefer to pay with the credit card, and let them have to bully me into carrying on for another year.
I did this - got the 3 issues for £1 - my idea is to cancel the DD after the 3rd issue comes - purchase the next few issues off the shelf and then re-apply in a few months time so I get my free gift of whatever they are offering at the time ... The 3 x issues for £1 offer is just that - you don't have to continue afterwards if you don't want to.
Hmmm - must have mis read it. Good idea.